General terms of use and sale

These general terms (“Terms”) govern access to and use of the RushPilot service, published by Louchebem Software (the “Publisher”). Together with the summary of the selected plan and the data processing agreement, which forms an integral part of them, they constitute the contract between the Publisher and the subscriber. Registration for the service constitutes acceptance of these Terms.

Version of 2 October 2026: the offer terms below apply to new subscriptions. Earlier subscriptions already contracted or paid for retain their agreed terms, including acquired hardware benefits. Previously signed contracts remain downloadable from the back office; their administration and termination follow the previously agreed terms.

1. Purpose and scope

RushPilot is online software (SaaS) for order management, preparation, online selling (click & collect) and hygiene monitoring, intended for food retailers (butchers, charcuteries, cheesemongers, caterers and related trades).

The service is reserved for professionals acting in the course of their commercial or craft business. It is not offered to consumers; provisions of the French Consumer Code applicable only to consumers, including the right to withdraw from distance contracts, do not apply to this contract.

The Publisher also operates a food-retail business. In that capacity, and in exercising its freedom to contract between professionals, it reserves the right not to open the service — or to make account opening subject to its prior approval — in geographical areas where it operates or plans to operate that business. A registration request from a professional established in such an area is directed to a contact form and considered individually; the Publisher is under no obligation to approve it. This discretion confers no right to enter into the contract.

2. Definitions

• Subscriber: the professional account holder (the merchant).
• Users: the subscriber and staff members to whom they grant access.
• End customers: the subscriber’s customers, whose data are processed through the service.
• Shop: the subscriber’s online shop published through the service, on a RushPilot subdomain or their own domain.
• Hardware: the label printer supplied by the Publisher and its accessories. The service is used on the subscriber’s tablet (iPad or Android); the Publisher does not supply a tablet.

3. Account and registration

Registration takes place online. The subscriber guarantees the accuracy of the information supplied (identity, business name, contact details) and keeps it up to date. Login credentials are personal; the subscriber is responsible for their confidentiality and for actions performed through the accounts opened for their staff. Any suspicious use must be reported without delay to bonjour@rushpilot.fr. Account opening may be subject to the Publisher’s prior approval in the geographical areas referred to in Article 1.

4. Free trial

Registration opens a 14-day free trial, with no payment card and no commitment. The trial allows the subscriber to explore and configure the entire service (back office, counter application, preparation of the online shop), but does not activate it for live use: label printing is disabled and the online shop is not published — it remains viewable at a private preview address, with no ordering available. Activation (printing and shop publication) takes place with a paid subscription, once the printer is installed. No payment is triggered automatically at the end of the trial: without a subscription, access becomes read-only. Data entered during the trial are retained for 12 months from its end — the subscriber can pick up where they left off by subscribing during that period — and then deleted. The subscriber may request earlier deletion at any time.

5. Plans and prices

Plans, optional modules and their prices are published clearly on the pricing page. Prices are in euros excluding tax, per month and per shop location. The subscription is a flat rate: no commission is charged on the subscriber’s sales, regardless of volume.

The Publisher may change its prices for future periods, with at least 30 days’ written notice. If the subscriber rejects the new price, they may terminate before it takes effect; without termination, the new price applies on renewal. A price increase never applies during an ongoing commitment period.

6. Hardware

The Publisher supplies a professional label printer, delivered preconfigured and ready to use, dispatched when the subscription is purchased. The printer is purchased for €379 excluding tax, charged once at subscription, separately from the subscription fee. This price also applies to additional printers. A tablet is never supplied: the service is used on the subscriber’s own tablet. The subscriber is responsible for keeping and using the hardware in accordance with its instructions; faults not attributable to the subscriber are covered by standard replacement during the subscription.

The printer becomes the subscriber’s property upon payment and remains theirs after termination. No separate hardware payment is due upon termination.

7. Term and termination

New subscriptions have no minimum commitment period. The subscriber may terminate at any time; termination takes effect at the end of the current, already-paid billing period (the month, or the year for annual payment). The service remains accessible until that date, with no pro-rata refund. Annual payment retains its discounted rate and does not create a separate minimum commitment period.

At the end of each period, the subscription automatically renews for a period matching the billing frequency: one month for monthly payment, one year for annual payment.

Termination is requested from the back office or in writing to bonjour@rushpilot.fr. The subscriber may cancel the request before its effective date. For earlier subscriptions already contracted or paid for, the agreed terms remain applicable, including termination of a commitment still in progress.

The Publisher may terminate as of right for a serious breach by the subscriber (persistent non-payment, unlawful use, compromise of service security), after a formal notice has remained without effect for 15 days.

8. Billing and payment

The subscription is billed monthly or annually, according to the frequency chosen at subscription, in advance, by charging the payment method registered with the Publisher’s secure payment provider (Stripe). Annual payment benefits from the discounted rate shown on the pricing page. The Publisher stores no payment-card data. Invoices are available in the back office.

If a payment fails, the subscriber is notified and the charge is retried. If payment is not brought up to date within 15 days of a reminder, access may be suspended (read-only) until payment, without deleting data. Statutory late-payment penalties between professionals (ECB rate + 10 percentage points, flat-rate recovery charge of €40) apply automatically.

9. Subscriber data and data export

Data entered or produced through the service (catalogue, customers, orders, records, statistics) belong to the subscriber. The Publisher does not use them for its own purposes or transfer them to any third party.

The subscriber may export their data at any time in a structured, commonly used format. On termination, they have 90 days to carry out or request this export; after that period, data are permanently deleted, with backup copies expiring no later than 60 days after that deletion.

10. Personal-data protection

For the personal data of the subscriber’s end customers and staff, the Publisher acts as a processor within the meaning of Article 28 of the GDPR, under the data processing agreement, which forms an integral part of these Terms. Processing for which the Publisher is the controller is described in the privacy policy.

11. Subscriber obligations

The subscriber undertakes to:

• use the service in accordance with the law and these Terms, in the course of their professional activity;
• publish accurate information on their shop (products, prices, allergens, origins, mandatory business information) and fulfil orders taken through the service;
• comply with regulations applicable to their activity, particularly food-safety and consumer-information rules: the HACCP module is a recording and traceability-support tool; it does not replace the subscriber’s food-safety obligations, and the subscriber remains solely responsible for their food-safety management plan, checks and decisions;
• not attempt to circumvent the service’s security or isolation mechanisms, or access other subscribers’ data.

12. AI-generated content

The service offers assisted content generation (product descriptions and photographs, shop texts and visuals). These are suggestions: they are submitted to the subscriber as drafts and published only after approval. The subscriber checks their accuracy before publication (names, descriptions, visuals) and remains solely responsible for content published on their shop, including ensuring that generated illustrative visuals do not mislead customers about the products actually sold.

To improve the fidelity of visuals produced by the service, the Publisher retains and reuses visuals generated by the service as internal references, including for other subscribers. This reuse covers only the image produced by the service, including when generated from a reference photograph provided by the subscriber for that purpose. It never covers the subscriber’s own photographs, brand, texts or prices. References are retained without subscriber-identifying elements, are not published as such and are used only to produce new visuals. The subscriber may request removal of a visual from this database at the address given in Article 20.

13. Availability, maintenance and backups

The service is provided with a target of continuous availability (24/7) and is continuously monitored. Planned interruptions take place outside shops’ operating hours as far as possible and are announced in advance. Unless specifically agreed in writing, no service level (SLA) is contractually guaranteed.

Data are backed up daily, with encryption, on infrastructure separate from production. Counter mode continues to operate during a temporary loss of the shop’s network connection, within the documented technical limits.

14. Support

Support is included in the subscription, by email to bonjour@rushpilot.fr, on business days. The Publisher endeavours to respond within one business day.

15. Liability

The Publisher is subject to an obligation of reasonable efforts. Its aggregate liability under the contract, for all causes combined, is capped at the total amounts actually paid by the subscriber in the 12 months preceding the event giving rise to liability. The Publisher is not liable for indirect losses (loss of revenue, customers or reputation), for the subscriber’s content and decisions, or for force majeure within the meaning of Article 1218 of the French Civil Code.

Nothing in these Terms excludes the Publisher’s liability for gross negligence, fraud or personal injury.

16. Intellectual property

The Publisher grants the subscriber a personal, non-exclusive and non-transferable right to use the service for the term of the contract. The RushPilot trademark, software and its developments are operated by the Publisher, which holds the rights necessary to provide the Service. They remain the property of their respective owners, and no intellectual-property right is transferred to the Subscriber. The subscriber’s content (brand, photographs, own texts) remains their property; they grant the Publisher only the technical licence needed to host and display it as part of the service.

17. Confidentiality

Each party keeps confidential the other party’s non-public information learned in connection with the contract, during its term and for 3 years after it ends.

18. Changes to the terms

The Publisher may amend these Terms. Any material change is notified to the subscriber at least 30 days before it takes effect; a subscriber who rejects it may terminate before that date, without charge. The current version is dated and permanently published on this page.

19. Governing law and disputes

The contract is governed by French law. The parties seek an amicable solution before taking legal action. Failing that, exclusive jurisdiction is assigned to the court of economic activities for the district of the Publisher’s registered office, including interim proceedings and notwithstanding multiple defendants or third-party proceedings.

20. Contact

For any question about these Terms: bonjour@rushpilot.fr.